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Terms and conditions of online ordering services

Valid from 1 May 2025

Vilnius

GENERAL PROVISIONS

Advertising and creative services provider MB "Visual Marketing House", company code 305639745, VAT number LT100017293715 (hereinafter referred to as the Service Provider), undertakes to provide services to the client (hereinafter referred to as the Customer) in accordance with these terms and conditions of online ordering services specified in this service agreement.

SUBJECT OF THE AGREEMENT

In accordance with these terms and conditions of service provision, MB "Visual Marketing House" undertakes to provide the Client with the services ordered by him, and the Client undertakes to properly pay for the services provided and to comply with the rules set out in this document.

SERVICE ORDERING PROCESS

  1. The client, having visited the website www.visualmarketinghouse.com, selects the desired service (e.g. poster design, exhibition design or advertising campaign creation), its parameters (format, size, position, etc.) and uploads all the necessary information to implement the order (e.g. logos, brandbook, fonts, short project presentation and other important information).

  2. The order is considered submitted only when it is successfully paid using the electronic payment methods offered on the website. Unpaid orders are not processed.

  3. Upon receipt of payment, the work implementation period begins to be calculated from the next business day, depending on the selected service (the exact terms are indicated in the service descriptions).

WORKFLOW AND DEADLINES

  1. The initial design version is provided within the deadline specified in the service description, on working days and during working hours.

  2. The client is provided with the initial (for review) design file by e-mail, using the contacts specified by the client.

  3. The service price includes 2 free corrections. Each additional correction is paid - prices are indicated separately [see below for the correction procedure and payment].

  4. After approving the final design, the client is sent a high-quality file (suitable for printing or online use) and an editable design file (in svg format) is attached.

 

*Standard working hours are on working days I-IV from 9:00 to 18:00 and V from 9:00 to 16:30.

WORK EVALUATION PROCEDURE

  1. The quality of the creative work performed will be assessed according to the specification specified in the order and the information provided.

  2. The Client must submit a detailed and objective assessment with specific explanations of the insufficiently fulfilled points in writing within 3 working days from the date of submission of the work based on the specification specified in the order and the information provided.

  3. Failure to submit the assessment within the specified deadline shall automatically result in the work being considered accepted.

  4. If the Client fails to provide detailed information, the Service Provider shall have the right to decide at its discretion on stylistic, compositional and technical decisions, including but not limited to: the selection of the color scheme, the choice of typography and visual style, the arrangement of the composition and focal points, and other creative aspects that were not clearly defined in the order. This right shall apply only in cases where the Client has not provided specific information or the information provided is contradictory or impossible to implement in practice. If the Client does not respond within the specified deadline and does not provide further information, it is deemed that it agrees with the solutions proposed by the Service Provider. This condition does not apply if the Agreement clearly states that certain creative parameters are mandatory and cannot be changed without the Client's consent.

WORK ACCEPTANCE PROCEDURE

  1. The work is considered accepted when: a) The Customer confirms the acceptance of the work by e-mail b) The Customer begins to use the completed work for its own purposes c) After 3 (three) working days have passed since the submission of the work and if the Customer has not received any comments, the work is considered accepted and properly implemented.

  2. The Customer must, within 3 (three) working days from the date of submission of the work: a) Confirm the acceptance of the work, b) Submit motivated comments or requirements to correct deficiencies if the work does not meet the requirements specified in the Customer's technical task. If the Customer's task was incomplete or misleading, the responsibility lies with the Customer.

  3. The Service Provider submits the completed work to the Customer by e-mail specified by the Customer.

CORRECTION PROCEDURE AND TAXATION

  1. The Client must inform the Service Provider in writing (by e-mail) of any necessary changes within 5 (five) business days from the date of receipt of the final version of the work. 2 (two) free corrections are provided for each order, including:

  • text editing (error correction, font change);

  • change of already created or photo bank visual elements (photos, illustrations, graphics);

  • correction of layouts/page sequences;

  • adjustment of colors, contrast or brightness. 

  • corrections are not considered:

  • creation of a completely new style, concept or design;

  • creation of new original files (not derivatives of an already created design);

  • fundamental change of the content or structure of the project. Such requirements are assessed as a new order and are charged separately according to the applicable rates.

2. After receiving feedback from the Customer, corrections shall be made within 1-3 days. The term for more complex corrections shall be agreed individually. Additional (from the 3rd) corrections shall be charged in a progressively increasing order, depending on the type of service and the number of corrections.

Correction type
Price
Digital design
+15€
Print design
+35€
Dynamic (animated) design
+35€
Dynamic (animated) design for TV
+50€
Advertising campaign concept
+50€
Exhibition booth design
+60€

*All prices are shown without VAT

3. If the Client has not used up 2 free corrections in the month in which the visual content was ordered, the free corrections are not carried over to the next month. If the Client returns with corrections due to the result of the service provided in the following month, the corrections are charged additionally according to the table above.

4. If a request for corrections is not submitted within the specified deadline, the work is considered finally approved and accepted.

5. All corrections must be clearly formulated and technically feasible, and the Service Provider has the right to refuse to carry out corrections if they contradict technical capabilities, violate copyright or do not comply with the original terms of the contract.

COPYRIGHT

Author's rights:

  1. The creator always retains the right to be recognized as the author of the work.

  2. The creator has the right to exhibit the created works, use them in their portfolio, on social networks or for advertising.

  3. The right to unused concepts. All unused sketches, ideas or alternative designs remain the property of the creator. The client does not have the right to use them without additional consent and payment.

Client's right:

  1. The Client acquires rights to the work only after full payment of the fee. Until full payment, all rights remain with the Service Provider.

  2. The transferable rights include the right of use, which allows the Client to use the work for its own business or commercial purposes, including (but not limited to): branding, promotional materials, website design or other adaptations related to its activities.

  3. The transferable rights include the right of distribution, which allows the Client to distribute the work, including (but not limited to) printing it, distributing it online or in other ways related to its activities.

  4. The transferable rights include the right of modification, which allows the Client to change or adapt the work at its discretion.

• 5. The transferable rights include the right of transfer to a third party, which allows the Client to transfer rights to a third party (e.g., to sell a trademark).

PAYMENT PROCEDURE

Prepayment for services:

  • All services ordered through the website are only performed after full prepayment has been received.

  • By placing an order and making a payment, the Client confirms that he/she is familiar with these terms and conditions and the description of the services.

  • The Service Provider begins work only after full payment has been received to the bank account specified by the Service Provider or confirmation of successful payment through the payment system installed on the website.

Price of services:

  • The price of services is valid as indicated in the order form for a specific service provided on the website.

Issuance and terms of VAT invoice:

  • For one-time services, a VAT invoice is issued on the day of service performance or immediately after prepayment.

  • All invoices are sent by e-mail to the Customer's official contact address.

  • Payments are made by transfer or through payment systems to the Service Provider's current account at AS bankas Luminor.

  • The Customer is responsible for providing correct data during payment.

  • The invoice is considered confirmed and correct if the Customer does not provide any errors or corrections within 3 business days of receipt.

Additional terms and conditions for non-standard projects:

  • If the customer requests an individual solution that is not in the service catalog (e.g. car sticker design, building advertising design, creative campaign, brand concept, exhibition design, etc.), the price and working conditions are agreed separately by e-mail.

  • In such cases, the customer is invited to contact us directly by e-mail hi@visualmarketinghouse.com to discuss the scope, progress and possible payment stages of the project.

  • If the purchase is not made through the website, the standard terms and conditions of service apply to such a project.

THE SERVICE PROVIDER COMMITS

  1. To perform the ordered work on time, on weekdays from Monday to Friday, during working hours from 9:00 to 18:00. Work is not performed on holidays or non-working days. The Customer will be informed in advance about other non-working days or holidays.

  2. If the beginning or end of the ordered service falls on non-working days or holidays, or these days interfere with the service implementation period, the order fulfillment period is automatically extended by the corresponding number of these days. Orders and work are not performed on holidays.

  3. Not to disclose to third parties confidential information about the Customer that may have been available to the Service Provider during the performance of the work.

  4. Immediately inform the Customer about changes that have occurred in MB "Visual Marketing House" that are related to the provision of services or may affect it.

  5. The Service Provider undertakes to provide the Services professionally and competently, to deliver the results of the services on time in accordance with the requirements specified in the order or e-mail inquiry.

  6. To assume responsibility for the quality of the service provided and that the created intellectual property objects are original results of creative activity.

  7. If the order was not fulfilled within the specified deadline and time, the entire amount paid shall be returned to the Customer to the account specified by him.

  8. The results of the provided service and the edited files of the Customer shall be stored for 12 months on a computer or external media after the provision of the service. After the 12-month period, the files will be deleted and there will be no possibility of recovery. The Customer must take care of storing such files on its internal or external servers/storage devices.

THE CUSTOMER COMMITS

  1. Provide all necessary information and materials for the performance of the services in a timely and clear manner. Take responsibility for the quality of the provided material and the legality and correctness of the information provided.

  2. Comply with data protection, security and confidentiality requirements.

  3. Pay for the services provided in a timely and full manner.

  4. The Customer confirms and understands that creative services are a unique creative process. The Service Provider creates the result according to the specific wishes of the Customer specified in the order. If the result of the creative service does not fully meet the personal expectations of the Customer, but meets all the criteria and requirements specified in the order, the Customer is not exempted from liability and must pay in full for the services performed. The Customer assumes full responsibility for unstated, unpresented or insufficiently clearly formulated requirements/criteria that they had in mind before ordering the service, but did not convey them to the Service Provider. The Customer confirms that the Service Provider is not liable for the failure of the final result to meet unexpressed or unstated expectations, including, but not limited to, personal aesthetic or other subjective criteria that were not explicitly stated in the order or other written agreement.

FORCE MAJEURE

  1. The parties to the contract are exempted from liability for partial or complete failure to fulfill their obligations under this contract if this occurred due to force majeure circumstances that arose after the signing of the contract, are beyond their control and could not have been foreseen or avoided. In the event of force majeure circumstances, the deadline for fulfilling the obligations under this contract is postponed for the duration of these circumstances or their consequences. In the event that the circumstances or their consequences last longer than 3 (three) weeks, the parties to the contract have the right to jointly review the terms of this contract and amend or terminate the contract.

CONFIDENTIALITY

  1. The "Law on the Legal Protection of Commercial Secrets" is complied with.

FINAL PROVISIONS

  1. The Agreement is subject to the law of the Republic of Lithuania.

  2. All notifications and other correspondence between the Parties by e-mail are equivalent to written consent.

  3. All notifications transmitted by the Parties to each other must be submitted in writing in the Lithuanian language and transmitted to the agreed addresses and contacts.

  4. In the event of a change in addresses, telephone numbers or bank details, the Parties to the Agreement undertake to inform each other of this in writing immediately no later than within 5 business days.

  5. In the event of contradictions between the contractual documents, the Standard Terms and Conditions and Rules for the Provision of Services shall apply (unless other documents or agreements clearly indicate their primacy over this document). The provision of a later contractual document replaces the analogous provision of the previous contractual document.

  6. MB "Visual Marketing House" may unilaterally change the terms and conditions of the provision of services at any time due to changes in market conditions or legal acts regulating the activities, as well as on other grounds. The Customer undertakes to periodically check the provisions of the Agreement on the website www.visualmarketinghouse.com.

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